Helping pet parents create happier, healthier lives for their pets.

Smart products that keep pets active, happy, and cared for—while making your life easier.

Best Choice for Quality and Convenience

See why thousands of customers choose our store over others.

Shop Now
  Others

High-quality curated products

Fast & reliable shipping

Secure checkout

Easy returns & refunds

Dedicated customer support

FAQ

“Have questions? We’re here to help. Below are answers to the most common questions about shipping, returns, and product safety.

1
What is your shipping policy?

We offer fast and reliable shipping on all orders. Standard shipping typically takes 5-7 business days, while expedited shipping is available for 2-3 business day delivery. Orders are carefully packaged to ensure your pet products arrive in perfect condition. Free shipping is available on orders over $50.

2
Are your products safe for pets?

Yes! All Petivo products are carefully selected and tested for safety. We only source from trusted manufacturers who meet strict quality and safety standards. Our products are non-toxic, durable, and designed with your pet's wellbeing in mind. Always supervise your pet during playtime and follow any included care instructions.

3
What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with any product, you can return it within 30 days of purchase for a full refund or exchange. Items must be unused and in original packaging. Simply contact our customer service team to initiate a return.

4
Do you offer bulk or wholesale orders?

Absolutely! We offer special pricing for bulk and wholesale orders. Whether you're a pet shelter, grooming salon, or retailer, we'd love to work with you. Please contact our wholesale team at wholesale@petivo.com or call us for a custom quote based on your needs.