Shipping policy
Thank you for shopping with Petivo! We're committed to getting your pet products to you as quickly and safely as possible.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Times Once your order has been processed, estimated delivery times are:
- Standard Shipping: 7–15 business days
- Expedited Shipping (if available): 3–7 business days
Please note that delivery times may vary due to carrier delays, customs processing, or other factors outside our control.
Shipping Rates Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
International Orders We currently ship within the United States. International shipping availability may vary — please contact us for more information.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at [your support email] and we'll work with our fulfillment partner to resolve the issue.
Contact Us For any shipping questions, reach out to us at shoppetivo@shoppetivo.com or through our website's contact page.